Meet Mary

Mary was referred to us with high arrears of over £7000 having fled a violent relationship and having suffered financial abuse. With support form our female worker we provided a series of face-to-face appointments and a series of support telephone calls to help Mary address the issues around her energy account and to offer general support through this difficult time. As a result of our involvement we supported Mary in making a hardship fund claim to address the energy arrears as well as providing energy advice and resources for energy savings moving forward. We added Mary to the Priority Service Register, ensured she was on the cheapest energy tariff (and available social tariffs) and helped set up a payment plan to prevent further energy arrears. In addition, clothing support has been arranged for her child, as well as providing an air fryer and microwave to further support energy savings. We have also been providing ongoing support through our Women and Girls Project to help Mary to keep things on track. Mary has also been referred to further budgeting support and will be attending one of our energy support workshops later this year.