Zahra was referred to us with £10,000 of energy arrears. We were able to re-assure Zahra that support would be available to help her through this stressful time. Zahra’s English was limited so communicating with her energy supplier has been difficult. Zahra had not supplied meter readings for some time, so the energy debt was not accurate. We supported Zahra in getting accurate meter readings to her energy supplier which reduced the debt. We are now working with Zahra to help her reduce her arrears further.
This is currently an ongoing case.
